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Patient Support Associate
SPR Therapeutics, Inc.
This job is no longer accepting applications
See open jobs at SPR Therapeutics, Inc..See open jobs similar to "Patient Support Associate" JumpStart Ventures.Customer Service
Cleveland, OH, USA
Posted 6+ months ago
SUMMARY
The Patient Support Associate’s primary responsibility will be to provide support to patients prior to and during treatment with SPRINT in collaboration with the Sales Team as assigned by the Director of Sales Training and Patient Support. In that effort, the Patient Support Associate's function will be important in establishing the “best in class” customer service and patient support.
PRIMARY RESPONSIBILITIES
- Assist Sales Team in providing “best in class” support to patients once they are selected for and being treated with SPRINT
- Serves as a resource for clinical support in the areas of basic troubleshooting, device utilization, and patient follow-up for company products
- Performs patient follow-up to assure success of implantation experience
- Provides product follow-up and support to patients
- Educates patients on the merits and proper clinical use of products by providing support over the phone or virtually with the potential use of a wide variety of formats and platforms (e.g., patient facing videos, manuals) for optimization of treatment and positive patient outcomes
- Manages administrative tasks to include timely patient documentation and data collection
- Work directly with patients and the Sales Team to optimize CRM for field base input
- Support the Sales Team with collecting and recording patient pre-procedure, procedural and follow-up data
- Assist managing complaints and feedback
- Work with Sales Team to ensure Complaints are submitted on time and with all necessary information
- Work with Quality to assist with follow-up requests for Complaints
- Maintains a working knowledge of SPR products
- Maintains open, effective communication with all personnel, customers and other SPR employees
- Performs other related duties as assigned
ADDITIONAL RESPONSIBILITIES
- Assisting Sales Reps
- Assisting the Sales Operations Team
This job is no longer accepting applications
See open jobs at SPR Therapeutics, Inc..See open jobs similar to "Patient Support Associate" JumpStart Ventures.
JUMPSTART VENTURES
6701 Carnegie Ave. Suite 100
Cleveland, Ohio 44103
Tel: 216.363.3400
Email: [email protected]
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