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Customer Success Representative - YellowFin
PreEmptive Solutions
Customer Service, Sales & Business Development
Remote
Posted on Jan 23, 2025
If you are a problem solver, a team player, a team builder, not afraid to pick up a phone and you love helping customers with, well, whatever, this could be your chance to jump on board and join one of the most dynamic
technology companies in the industry.
The Customer Success Representatives are responsible for ensuring that customers maximize value from using our products and works with key customers to ensure that they understand the products and are able to use their full capabilities. They create strong relationships with customer representatives and turn them into advocates. They stay on top of issues and collaborate with our Support and Product teams to solve problems in a timely fashion. Depending on the size of the customer they can develop individual strategies to monitor progress again customer success goals and objectives.
Responsibilities:
- Manage the onboarding process for key customers
- Prioritize and push forward ever-evolving critical issues
- Ensure proper resource allocation to support different customer activities
- Collaborate actively with Sales, Support, and Product to align focus based on customer objectives
- Manage invoicing and financial processes for customer billing and renewals
- Identify Customer Growth opportunities
Skills and Experience
- Strong in-person, phone and written customer communication skills
- Ability to prioritize work assignments and shift work efforts based on the needs of the department or evolving business goals
- Attention to detail
- Ability to manage time effectively, work independently and be self-motivated
- Highly collaborative and able to work as part of cross-functional teams
- Strong PC skills required, including use of standard MS Office applications; knowledge of CRM systems is a plus.
- Demonstrated technical aptitude or an ability to learn new software products
- 5+ years of work experience
An Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
https://www.idera.com/legal/privacystatement By clicking on the “Apply Now” button, you understand and agree that the use of Idera's website is subject to Idera Terms of Use and Idera's Privacy Statement, including the fact that Idera and its subsidiaries may transfer your personal information collected in connection with your registration on this website to its affiliates globally and to third party entities that provide services to Idera and it's subsidiaries.
An Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Idera, Inc and it's subsidiaries are committed to respecting and protecting the privacy of its customers, job applicants, partners and website visitors. For more information about our Privacy Statement, please go to https://www.idera.com/legal/privacystatement . By clicking on the “Apply Now” button, you understand and agree that the use of Idera’s web site is subject to Idera Terms of Use and Idera’s Privacy Statement, including the fact that Idera and it's subsidiaries may transfer your personal information collected in connection with your registration on this website to its affiliates globally and to third party entities that provide services to Idera and it's subsidiaries.
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6701 Carnegie Ave. Suite 100
Cleveland, Ohio 44103
Tel: 216.363.3400
Email: [email protected]
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