OnStation, a rapidly growing B2B SaaS located in Cleveland OH, is looking for a Customer Experience Representative. The Customer Support Representative will be responsible for providing technical support to the end-users of OnStation as well as assisting the OnStation Team. All applicants should have a passion for excellent customer service, the ability to function well in a team setting or individually, effective time-management and organizational skills, and exceptional communication and interpersonal skills.
Who We Are
The Leading Digital Stationing Platform: A collaborative digital stationing platform that provides location-based project record from bid to close. The mobile app instantly provides station, alignment, and offset details while on a project site. Projects come fully configured, making rollout simple, and our stationing experts provide a wide variety of support to ensure a smooth onboarding experience.
Join us in creating a better future where reliable project data (pictures, chats, e-tickets, core tests, and much more) is captured on-site and is visible within your organization’s dashboard presented within OnStation’s user portal. Never get lost or look for project record again.
Our Work Environment
As an organization, we value people who are dedicated and innovative and we reward them with challenging work, competitive pay (Vacation, PTO, equity potential) and the opportunity to build something better together. We are dedicated to creating better solutions for our customer, drive better business outcome and growth.
Skills and Values
We believe in equal employment and advancement opportunities for all people, based on ability, potential and record of accomplishment.
OnStation aims to be a game changer for the highway construction management industry. Our offering and app features will define how projects are managed in this space for years to come. Once established in the highway space - railroads, utilities and commercial development project are additional targets. Get in on the ground floor. Prove your abilities. Experience the opportunity of defining a large-scale application.