Great Companies Deserve Great People Like You
Find your next career opportunity with one of the Midwest’s most exciting tech startups.
Customer Support Specialist
Nymbl Systems
Customer Service
Nulltown, IN, USA
Posted on Oct 27, 2025
Are You Ready to Kickstart or Advance Your Career in SaaS and Healthcare Technology?You're the kind of person who gets a thrill from solving problems and making someone’s day easier. When a customer reaches out in frustration, you see it as a puzzle to crack—and you won’t stop until you find the solution. You’re patient, empathetic, and can translate tech-speak into plain English without breaking a sweat.You thrive in a fast-paced environment where every call, chat, or email brings a new challenge. Multitasking? That’s your middle name. You can juggle multiple tickets, keep your cool, and still bring the energy to deliver top-notch support. You take ownership of issues, follow up like a pro, and don’t rest until everything is running smoothly.You’re a fast learner who’s excited to dive deep into the world of healthcare SaaS, mastering the ins and outs of our software. Whether it’s troubleshooting an issue, guiding a client through a setup, or keeping meticulous notes to help your team, you’re always one step ahead.Most importantly, you bring a positive attitude to every interaction—because you know that great customer support isn’t just about fixing problems; it’s about building relationships.Key Responsibilities- Manage assigned tickets in an efficient and expeditious manner while maintaining a high standard of customer service- Answers requests from clients by phone, email and software chat covering a range of questions regarding technical, operational, setup, and instructional issues- Answer complaints in an empathetic and professional manner while maintaining a positive attitude toward customers at all times- Troubleshoot software and workflow issues for customers- Take ownership of issues and provide efficient and detailed follow up to strategic resolution- Become knowledgeable in the inner workings of the software and back end processes- Maintain database of each call interaction with detailed notes to add to knowledge base for entire support teamRequirements:- Bachelor's degree or equivalent work experience- Outstanding customer service skills- Great interpersonal and communication skills- Excellent decision making and organizational skills- Ability to empathize and communicate with contentious customers- Excellent time management skills and ability to multi-task and prioritize work- A sense of ownership and pride in your performance and its impact on the company’s success- Critical thinking and problem-solving skills- Strong desire to help customers- Ability to learn quickly- Experience using Zendesk, Jira, and Microsoft Office products (preferred)Who We Are:Nymbl Systems is a fast-growing healthcare SaaS company providing modern EHR solutions tailored to the Home Medical Equipment (HME) and Orthotics & Prosthetics (O&P) sectors. We are dedicated to delivering technology that helps providers streamline operations, enhance patient care, and optimize inventory management and procurement processes. To learn more about Nymbl Systems watch this short video: https://www.youtube.com/watch?v=I35aZo7F1NMWhat we Offer:- Health, Dental and Vision Insurance- Company Paid Life Insurance- 401k- Generous PTO- Paid Holidays
JUMPSTART VENTURES
6701 Carnegie Ave. Suite 100
Cleveland, Ohio 44103
Tel: 216.363.3400
Email: [email protected]
About Us
Learn More