McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Specialty Health, our products and services span the full continuum of specialty patient care. From the initial phases of product life cycle and the distribution of specialty drugs, to fully integrated healthcare technology systems, practice management support, and ultimately to patient care in the communities where they liver, we empower the community patient care delivery system by helping community practices advance the science, technology and quality of care.
Every single McKesson employee contributes to our mission – by joining McKesson Specialty health you act as a catalyst in a chain of events that helps millions of people all over the globe. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
Join our team of leaders to begin a rewarding career.
This position is a critical leader within the team who is responsible for overall management of pharmacy refill calls. Call center experience in monitoring client SLA agreements to ensure compliance and make staffing and process changes when needed. This position will engage and motivate a team with diverse skills, responsibilities and job functions.
This Supervisor is a critical leader in the operation and success of the team. The candidate should exhibit strong influencing skills which effectively motivates employees to provide outstanding customer service. They should possess a strong attention to detail and excellent communication and organizational skills.
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.
Develop and maintain a team with a passion for customer service and ongoing quality improvement.
Qualifications / Requirements:
3+ years experience in service industry with a focus on Call Center experience
* Experience in a high volume call center
* Experience in coaching and development of a team
* Ability to analyze operational data and recommend strategies
* Strong problem solving and decision making skills with the ability to effectively handle multiple priorities in a changing environment.
* Ability to apply contact center and customer service best practices.
* Proficiency in Microsoft applications
Degree preferred or equivalent working experience in healthcare and/or call center
Employee can normally expect to work anytime between 8AM - 7PM CST, Monday - Friday, with the possibility of a Saturday.
Professional office environment
At CoverMyMeds, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at CoverMyMeds, please click here.
As part of Total Rewards, we are proud to offer a competitive compensation package at CoverMyMeds. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
Our Base Pay Range for this position$55,100 - $91,900
CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.