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Client Solutions Consultant
Axuall
Administration, Customer Service
Remote
Posted on Sep 17, 2025
Client Solutions Consultant
Location: Remote (US)
About Axuall
Axuall is a workforce intelligence company built on top of a national real-time practitioner data network. Our solutions empower healthcare systems, staffing firms, telehealth organizations, and health plans to dramatically reduce onboarding and enrollment time while providing powerful insights for workforce planning, analytics, and reporting. In 2023, Axuall closed its Series B round of financing, bringing total capital raised to over $41 million. Our investors include over two dozen of the nation’s leading healthcare organizations who understand the urgent need to streamline clinician onboarding and maximize clinical capacity.
About the Role
We are seeking a Client Solutions Consultant to support the successful implementation and adoption of Axuall’s Explore product—a provider sourcing solution designed for recruiters at healthcare staffing firms and health systems. In this role, you will serve as a key client-facing partner, responsible for launching pilot programs, training end-users, and ensuring the product delivers on its value proposition.
You’ll lead implementations from kickoff to post-launch, train recruiting teams on how to use the Explore platform, and support ROI achievement that will help drive expansion decisions. As this is a new offering, you will also play a pivotal role in developing and refining the onboarding and training programs that will scale across future clients and team members.
What You’ll Do
Implementation & Adoption
- Lead clients through the full lifecycle—from kickoff and implementation to post-launch and continuous improvement—ensuring successful configuration, deployment, and adoption for new Explore solution (with potential to support other Axuall products as needed).
- Partner with enterprise healthcare and staffing clients to configure and launch Axuall solutions, aligning implementation activities with client goals.
- Create and deliver customized onboarding and training experiences that ensure high adoption and satisfaction.
- Monitor usage and adoption to ensure the client is on track to achieve stated ROI goals.
- Support change management by building adoption strategies, addressing resistance, and cultivating client champions.
- Identify and mitigate risks to implementation success early and effectively.
Client Enablement & Scaling
- Develop the initial training curriculum and onboarding toolkit for the Explore product.
- Enable internal Axuall team members to support and scale the implementation model.
- Document client workflows, success stories, and pain points to inform product evolution.
- Partner with the Sales and Customer Success team to support client expansion opportunities by demonstrating ROI and end-user success.
Process & Continuous Improvement
- Act as a trusted advisor to healthcare sourcing and recruiting teams, leveraging industry knowledge to guide best practices and workflow optimization.
- Work closely with Product and Engineering to provide real-world feedback and suggest improvements.
- Continuously improve implementation, onboarding, and customer support processes.
Track and report key metrics related to implementation status, adoption, and satisfaction.
What You'll Bring
- 5+ years in healthcare technology (software implementation, client training, or customer success) with healthcare recruiting or credentialing experience; hospital or provider recruiting/sourcing is a strong plus.
- Experience working in land-and-expand or pilot-based sales models.
- Excellent solutioning skills, consulting closely with clients to map out workflows and leveraging Axuall’s products to solve their needs.
- Strong project management skills with the ability to drive cross-functional collaboration and meet deadlines.
- Excellent communication skills—able to translate complex product features into clear, actionable guidance for clients.
- Experience creating scalable training materials and onboarding programs.
- Confidence navigating ambiguity and helping bring structure to new processes.
- Comfort working independently, with a bias for action and accountability.
What You'll Get From Us
We offer a wide range of benefits for our team including:
- Comprehensive Health Insurance
- 401(k) with Employer Match
- Wellness Stipend
- Professional Development Reimbursement
- Work From Home Stipend
- Remote Work Flexibility
- Unlimited PTO
- Paid parental leave
In addition, Axuall is committed to fostering a diverse, equitable, and inclusive workplace that reflects the communities we serve and empowers every employee to reach their full potential. We encourage DEI through our Diversity in Tech (DiT) Employee Resource Group along with impactful programming that supports and fosters a place of belonging for our team members every day.
Equal Employment Opportunity & Pay Equity Commitment
Axuall is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other legally protected characteristic. Axuall maintains pay-equity practices that prohibit reliance on salary history and require that compensation decisions be supported by legitimate, job-related factors.
Interview Path
1. Talent Acquisition Interview
2. Hiring Manager Interview
3. Team Interviews
4. Executive Interview
5. Reference Calls
6. Hiring Decision
Know Your Rights
● The Family and Medical Leave Act (FMLA)
● Workplace Discrimination and Harassment (Formally EEO)
● Employee Polygraph Protection Act (EPPA)
This role may be performed from any U.S. jurisdiction in which Axuall is registered to do business. Please note that certain localities may impose additional employment requirements that will be addressed during the hiring process. Please also note that we are currently unable to sponsor visas. While this role is remote-first, we require employees to attend an in-person orientation at our headquarters in Cleveland, Ohio. There may also be occasional instances where travel to our HQ is needed.
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6701 Carnegie Ave. Suite 100
Cleveland, Ohio 44103
Tel: 216.363.3400
Email: [email protected]
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