Great Companies Deserve Great People Like You
Find your next career opportunity with one of the Midwest’s most exciting tech startups.
Enterprise Customer Success Account Manager (CSAM)
7SIGNAL
Customer Service, Sales & Business Development
Remote
Posted on Thursday, August 15, 2024
About the job
As an Enterprise Customer Success Account Manager, you are the delivery leader in our account team and a strategic partner to our customers. You are responsible for delivering customer value and enabling transformational customer outcomes.
Key Responsibilities
Build and Manage Relationships:
As an Enterprise Customer Success Account Manager, you are the delivery leader in our account team and a strategic partner to our customers. You are responsible for delivering customer value and enabling transformational customer outcomes.
Key Responsibilities
Build and Manage Relationships:
- Own overall customer relationships, identifying key stakeholders and developing strong connections with executive sponsors and core teams interacting with our solutions.
- Navigate complex, matrixed organizations to identify champions and ensure alignment between customer business goals and our product priorities.
- Develop a deep understanding of our customers' business challenges, objectives, and success metrics to help them achieve their desired outcomes.
- Build in-depth knowledge of 7SIGNAL products and how they can be leveraged to meet a wide range of business objectives.
- Develop and implement strategies that drive product adoption, engagement, and growth at scale, contributing to increased revenue.
- Enable consistent renewals to maintain existing revenue streams, while also identifying and executing on new growth opportunities.
- This role carries an annual sales quota for expansion within our current accounts.
- Create forward-thinking, data-driven analyses and consultative recommendations that align with customer goals and quantify high-impact opportunities, providing clear action plans.
- Lead key partnership initiatives, including ongoing checkpoints, business reviews, and technical escalations. Identify critical goals and key performance indicators to clearly measure client satisfaction and success.
- Act as a champion for our customers, working closely with internal teams to translate customer feedback into actionable product insights.
- 7+ years of experience with Enterprise customers, maintaining relationships with customers, partners, and industry influencers, driving collaboration, and driving customer satisfaction.
- Excellent relationship-building and communication skills.
- Excellent verbal, written, and presentation skills
- Ability to identify and influence critical decision-makers.
- Ability to network multiple levels within an account up to C-Level
- Prior experience selling SAAS IT solutions. Experience in networking is preferred.
JUMPSTART VENTURES
6701 Carnegie Ave. Suite 100
Cleveland, Ohio 44103
Tel: 216.363.3400
Email: [email protected]
About Us
Learn More